Why can't I sign in to my Testportal account?

If you can't sign in to your Testportal account, please read about most commonly occurring problems and solutions to them.

How to log into Testportal

To start working on tests, go to the Testportal website and find the Login button. After entering the email address associated with the account and the correct password, click Sign in.

If you've previously linked your Testportal account with your Microsoft account, you only need one button to log in: Continue with Microsoft.

Frequent login problems

Most often, problems occur when logging in when the user enters the incorrect email address or password. Make sure that both the address and password are entered correctly (without typos and distinguishing between upper- and lower-case letters). Please note that Testportal is case-sensitive.

If you have more than one email address, make sure that the correct address was used to register on Testportal. It often happens that our users use business emails, and yet — out of habit — they try to log in with personal email addresses.

Additionally, if you registered with a Microsoft account (Sign up with Microsoft), logging in will only be possible using the option "Continue with Microsoft". Any attempts to log in with email and password will fail.

How can I connect my Testportal account to my Microsoft account?

If you have a Microsoft account, you can easily connect it with your Testportal account and enable new online evaluations options with Microsoft Teams.

Testportal in Microsoft Teams

The dedicated Testportal application for Microsoft Teams allows you to easily create and share tests, as well as analyze their results. To use this function, connect your Microsoft account to your Testportal account.

Connecting your Testportal account to your Microsoft account

  1. Log in to Testportal with your email address and password.

  2. Then go to My account. Find the Password and sign in tab. At the very bottom, you will find Sign-in with Microsoft section.

  3. Now simply click the Continue with Microsoft button and authenticate with the Microsoft login you want to connect.

  4. In the next step, you will be taken to the Microsoft login service. Use your Microsoft account to sign in to Testportal.

Sign in with Microsoft

Continue your work with Microsoft

Why is it helpful to sign in with my Microsoft account?

After connecting the accounts this way, you will be able to log in directly via the website, but also use the Testportal application developed for Microsoft Teams.

You can read more about using Testportal in MS Teams in this text.

How to delete my Testportal account?

We are sorry to see you go.

Contact us via email at and confirm that you want to delete your account.

  • Deleting your account isn’t the only option. If you want to temporarily stop using your account, that’s totally fine. All you need to do is to stop paying for your subscription, and the account will be frozen. You can renew access at any time by logging into your account, choosing My account, and then Select plan. You can find a shortcut to the account reactivation process here.

  • If you want to downgrade, review your options here.

Before deleting the account:

  • Make sure you have used your subscription. We don’t refund for unused plans.

  • When we delete your account, all your information, including tests and results, will be deleted as well. If you decide to use Testportal again in the future, your information, tests, and results will not be restored.

Please contact us here in case you have any other questions about your account or need help with configuration.

Was this article helpful?