Periodic assessments of your customer service representatives optimize their performance and help them achieve more.
Use Testportal to guarantee high-quality service for every customer
Let advanced algorithms do the grading for you. Automated, immediate, bias-free results save you time and money.
Why waste time when our amazing features include the ability to send automated feedback to all respondents?
The wealth of information provided by Testportal allows you to make data-driven decisions based on a solid foundation.
Testportal features a wide range of assessment question types. Mix and match them to create a powerful tool and make the most of your evaluations.
Single- and multiple-choice questions measure your respondents’ performance within a specific content area. Grading for this type of question is entirely automated and requires no marking from the test owner.
In this case, respondents must answer a question for which you can set a predefined correct answer. For example, “Which year did the US first land on the Moon?”, the correct answer is “1969” or “Nineteen sixty-nine”. This type of question is self-grading, too.
This type of question requires answers containing detailed information about a specific matter. More demanding than the two previous types, it requires checking by the test owner.
To check skills and knowledge thoroughly, mix all types of questions in one test sheet. This method guarantees deep insights into respondents’ performance when you are looking for a multidimensional evaluation.
Our online assessments solve all your problems, so why waste time and money on ineffective solutions?
No learning curve is involved in starting your online assessments. Testportal is a cutting-edge, easy to use, plug & play solution.
Laws and regulations change rapidly. Make sure your team keeps up with the current requirements by offering them frequent updates and evaluations.
Our statistics offer an accurate and insightful understanding of even the most complex results. They streamline your decision making and produce better outcomes.
Testportal is an advanced online platform that lets you assess skills and knowledge offline, too. Simply print your test sheets if circumstances require a pen & paper evaluation.
Using LMS for a small customer service team is nothing more than a waste of time, money, and resources. Instead, choose the easy and cost-effective solution of online evaluations.
Do any of the above sound like something your business needs? If so, Testportal will prove to be the perfect choice for your business.
To learn more about our software, reach out to our Customer Success team.
All information and collected results are safe with us, in accordance with all relevant data protection regulations.Learn more
Our company has been assessing the knowledge of our employees and delivery persons to guarantee professional customer service. Testportal proved to be a great platform to support this undertaking. We received a clear and simple test-creation interface that allows complete control over our assessments. The ability to upload a database is also very helpful, as it saves us a lot of work. The platform makes the test easily accessible for the respondents. During the assessment, we can monitor who has finished already and what their score was. After the test, we receive statistics that are very helpful in data analysis and drawing conclusions about the level of knowledge of our employees. We wholeheartedly recommend Testportal to everyone who would like to assess the knowledge of their students or employees in small and large enterprises.
Online assessments for customer service teams promote excellence at work and increase clients’ trust factor.
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